Application deadline date has been passed for this Job.
Ayaan Jameel
Job Overview
Job Purpose:
The Client is looking for a Complaints and Appeals Officer who will be providing support to the Complaints Service, facilitating partnership working and responding to complaints and changes in legislation, statutory guidance as appropriate. You will also be providing support to Children’s and Adult’s complaints service to ensure compliance with the Local Authority Social Services and NHS Complaints (England) 2009 as outlined under the Children’s Act 1989 and 2004 and other relevant legislation.
Main Responsibilities:
- To be responsible for managing individual workload in line with statutory timescales whilst also providing ad hoc support within the team to prioritise urgent requests.
- To manage the adults and children’s complaints shared Outlook mailbox including identifying complaints and completing any associated administration.
- To assist with the provision of guidance, support and specialist advice to service areas, complainants and other professionals whilst managing customer expectations.
- Liaise with the complaints, or their representative, to verify their identity and ensure that all information required to progress the complaint has been received.
- To have an oversight of agreed timescales, promoting assigned officers as necessary to assist them with meeting the agreed timescales.
Job Detail
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Offered Salary£14.63 PAYE £18.48 Umbrella Rate
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Career LevelLevel 3
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Experience3 Years
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QualificationCertificate